FAQ - Frequently asked questions

Registration

Do I need to register to use PigeonBid?

Why do I need to confirm my phone number and email address?

I have not received a verification text message or email - what should I do?

Do I have to give my real details when registering?

Auction

How can I participate in the auction?

Can I cancel my offer?

Can I specify a maximum bid (self-bidding)?

How does the end of the auction work?

How will I find out that I have won the auction?

Do I have to bid manually?

Is the auction free of charge?

Notifications

Will I receive notification of scheduled auctions?

When will I receive information about the start of the auction?

Will I be informed of auctions that interest me?

Do I get a reminder about the auction ending?

Can I turn off notifications?

Are the notifications free of charge?

After purchase

I have won the auction - what next?

Where is the pigeon during the auction?

When will I receive the pigeon?

I am a foreign customer - what next?

Do I have to organise anything myself?

Will I receive the pigeon documents?

Payments

How do I pay for my auctioned pigeon?

In which currency do I make my payments?

How much time do I have to make a payment?

Do I have to pay a commission?

Can I pay by cash or card on delivery?

Will I receive a confirmation of my purchase?

Transport

Who takes care of transporting the pigeon after the auction?

Do I have to collect the pigeon myself from the breeder?

Does the pigeon go directly to me?

Is transport safe for the pigeon?

How much does transport cost?

Problems after the purchase

What to do if a pigeon dies soon after purchase?

What if the pigeon is not fertile?

What if the quality of the pigeon does not match the description?

Can I just return the pigeon if I don't like it?

Seller

What happens when my pigeon is sold?

Who organises the transport of the pigeon?

When will I receive the money for the pigeon sold?

Do I need to issue an invoice?